If you hear a customer (or employee, partner). Every word, tone and sound is the voice, but not always interpreted as intended spokesman. Research shows that 2/3rd of all employees feel management does not hear .
The fact is that few people know how to listen really. We have from a conversation with the preparation of response, while the other person is still considered in the discussion. We are waiting for a break and if the person’s breath, we jump to correct or remedy the situation.
Or we worry about the question we have asked that we might not be able to respond intelligently can. Will we respond appropriately? And if I asked a question, I do not know the answer? And if I do not understand the question? And if they find out I’m new to the job market / drive / on this company? And if they get mad at me? Like when I defeat them? And if the case, fill in the blank. We can be heard everywhere, but to another person.
We want the best answer I can wait to give the correct answer. If they are not present at the interview, you feel the other person does not belong, demolished unimportant, and so on. If he does not get to shake his hand, now is a great time. The fact is that if you can not listen to customers, there is no way to answer that question. The truth is that you probably never heard of it.
Listening is our ability to communicate weaker and less used. The professionals of great service to the customer first are great listeners. Active listening requires us to get in tune with what the client says, instead of trying to think what our responses.
Although many people use the words interchangeably.
Hearing is a physiological process, are received at the acoustic impression of the ear to the brain.
Listening involves interpreting and understanding the importance of sensual experience.
Hearing the derivation is “list” leaning to one side means. Have you ever noticed how when someone is talking to you, or vice versa thin?
If you listen, you win and get the other person. But listening is not enough, you need to tell people that you are listening. Sometimes I do not think you are listening to you because you are not communicating what you are listening.
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